![]() The important point to remember is that if you need someone to dispel your error code, or help you format your newsletter you can count on me. But price and complexity do not have a correlation. These programs range in complexity as they range in price. The other programs are similar in that they allow you or a remote assistant to connect to your computer and ultimately provide you with the assistance necessary. The “helper” can then either walk you through the process to resolve your problem, or if you wish, you can allow them access to actually manipulate your cursor/mouse/keyboard and make changes to your document, project, etc. When the “helper” is viewing your screen, they do NOT have access to your files, but are only seeing what is on your screen. ![]() There is no need to try to describe the problem you are having and the frustrating experience of describing icons, backslashes, those symbols that the average user has no idea of what they mean! (Other than bad words in a comic strip.) By sending the email there are computer codes which allow the “helper” (such as a computer consultant such as myself) to connect with your computer, thereby actually seeing what you are seeing on your computer screen. If you are working on your computer and you receive an error message, or the computer is doing something you do not understand, you would be able to request help via an email notifying the “helper” that you need assistance. Let me give you an example of how Microsoft Remote Assistance might be helpful. A more detailed article will be written in the future to explain this concept. Remote Desktop is an application that allows the user to work on their computer remotely. The difference between Remote Desktop and Remote Assistance is that for remote assistance to work, someone must request a connection versus having the connection available with Remote Desktop at any time. However, Windows XP Home Edition only includes Remote Assistance and not Remote Desktop. Both of these programs are included in Windows XP Professional. They are Remote Desktop and Remote Assistance. Microsoft included two neat programs with Windows XP. I, on the other hand, use these applications to “help” people with computer issues. Or, better yet, their office computer from home. Most people who are familiar with these types of applications use them to connect to their home computer from the office. Have you heard of Net Meeting, PC Anywhere, GoToMyPC, MSN Messenger, AIM, etc? All of these applications have the ability to virtually connect to another computer and view the output screen as if the person using it were really right beside them. ![]() This enables the “assistant” or your computer consultant to guide the “requestor” via remote control. Many computer programs are embedded with a way to have someone at the other end of a network (such as the Internet) be able to view your computer desktop. The concept of remote assistance is not new. That’s the idea behind remote assistance. or someone to put out the fire when that error message just won’t go away. Have you ever wished that you had a personal assistant sitting right next to you when you are working on a project on your computer ? someone to help you bounce ideas off of someone who was an expert in Microsoft Office Suite, formatting, web design, etc.
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